Secondly you can contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received your refund yet after we inform you, please first double check your bank account. We will bear the costs of returning your item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any item that is returned more than 30 days after delivery. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. There are certain situations where only partial refunds are granted (if applicable) Delivery address : 13145 Brookhurst St Ste A Garden Grove, CA 92843, USA. The refund will be refunded to you according to the payment method you used when placing your order. We will refund you once we receive the item. If you are requesting a refund, make sure you meet one of the reasons above and please return the item to us. #VIKING VALKNUT VEGVISIR FREE#
We will send a free replacement or refund within 7 business days. Note: if you do not provide pictures to prove the defective product, we cannot provide return/replacement items. Send all proofs that the order is faulty/incorrect description to us by email: Picture of the product and the error you found out (material flawed, different design, different size) If your order meets the above criteria, please contact us by email: TO SUBMIT FOR RETURN/REFUND OR REPLACEMENT
Wrong size on your order or wrong size description. The product is blurred, the material does not match the product description. Within 7 days of receipt of the goods, you must notify us of the return/replacement for the following reasons: Since our products are print-on-demand, make-to-order only accepts returns or replacement orders under the following conditions: Personalized, customized items are non-refundable, replacement only. We only allow order modification (change/cancellation) within 2 hours of payment, except for personalized products, weighing 1 hour from checkout. Some orders to epidemic areas will be delayed 7-10 business days. Note: Due to the epidemic situation, we cannot guarantee the standard delivery time. Please read our return/refund policy carefully before placing an order. 
We will refund the buyer if the item is not received within 30 business days for US orders and 45 business days for international orders. Address: 13145 Brookhurst St Ste A Garden Grove, CA 92843, USA.Email: Time Support : 9AM – 5PM GMT+7, Monday through Friday.If for any reason, you are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.
If you cannot connect to the website, please email to our support email: DUTIES, TAX AND CHARGESĬustom Duties, Tax and charges are not included in our price. Please contact us to request modification.
We only allow order modification within 2 hour since payment. Please keep this in mind when receiving deliveries. We have multiple factories in Vietnam, China, Mexico and USA.įor logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. For this reason, we do not guarantee the exact delivery time delivery issue is the responsibility of the shipping company. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience.
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. In peak season, Shipping time and processing time might be delayed 2-4 business days. Standard shipping is 4.99 USD, extra 1.99 USD for each additional product. Notice: Due to the epidemic situation, some orders may be delivered 7-10 days late depending on the region.
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